Privacy Policy

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Where to find Us

Your privacy is critically important to us.

Charlton Grange Care Home is located at:

Charlton Grange Care Home
Charlton Lane Upper Halliford, Shepperton
TW17 8QN – Surrey , United Kingdom
01932732600

It is Charlton Grange Care Home’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to https://www.charltongrange.co.uk (hereinafter, “us”, “we”, or “https://www.charltongrange.co.uk”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Website Visitors

Like most website operators, Charlton Grange Care Home collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Charlton Grange Care Home’s purpose in collecting non-personally identifying information is to better understand how Charlton Grange Care Home’s visitors use its website. From time to time, Charlton Grange Care Home may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Charlton Grange Care Home also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://www.charltongrange.co.uk blog posts. Charlton Grange Care Home only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally-Identifying Information

Certain visitors to Charlton Grange Care Home’s websites choose to interact with Charlton Grange Care Home in ways that require Charlton Grange Care Home to gather personally-identifying information. The amount and type of information that Charlton Grange Care Home gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at https://www.charltongrange.co.uk to provide a username and email address.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Advertisements

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Charlton Grange Care Home and does not cover the use of cookies by any advertisers.

Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

Aggregated Statistics

Charlton Grange Care Home may collect statistics about the behavior of visitors to its website. Charlton Grange Care Home may display this information publicly or provide it to others. However, Charlton Grange Care Home does not disclose your personally-identifying information.

Cookies

To enrich and perfect your online experience, Charlton Grange Care Home uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Charlton Grange Care Home uses cookies to help Charlton Grange Care Home identify and track visitors, their usage of https://www.charltongrange.co.uk, and their website access preferences. Charlton Grange Care Home visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Charlton Grange Care Home’s websites, with the drawback that certain features of Charlton Grange Care Home’s websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Charlton Grange Care Home’s use of cookies.

Privacy Policy Changes

Although most changes are likely to be minor, Charlton Grange Care Home may change its Privacy Policy from time to time, and in Charlton Grange Care Home’s sole discretion. Charlton Grange Care Home encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

 

Contact Information

If you have any questions about this Privacy Policy, please contact us via email or phone.

Get in Touch

Call us direct on : 01932 732600

We love hearing from residents and families so please get in touch. You can complete the form below and we’ll respond as quickly as possible, alternatively, call us on the number provided or feel free to drop in to the home.

Covid-19 Latest

These are unprecedented times for us all. Rest assured we are doing everything that we can to safeguard the health of our residents and staff.

Coronavirus can make anyone seriously ill, but for the elderly, the risk is higher, likely reflecting the presence of other diseases, a weaker immune system, or simply worse overall health.

As such we have temporarily restricted visits to the home to only those deemed vital or essential (e.g. medical professionals and end of life visits) to prevent the spread of COVID-19. These decisions are made on a case-by-case basis by the home manager. We appreciate this is difficult for family members and friends who would like to visit their loved ones, but we do this with the best intentions to keep the home and our residents safe from the risk of infection.

For all those concerned, Charlton Grange is here to provide support and guidance in these trying times. Please contact the home if you have any further questions.