Philosophy of Care

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Where to find Us

a family run home which prioritises the delivery of exceptional person-centred care

Charlton Grange is a family run home, with a senior management team who collectively have over 100 years in healthcare, the teams consist of acting clinicians and senior healthcare managers, our number one aim is to deliver exceptional person-centred care.

Most people take their health and wellbeing for granted when going about daily life. Finding care is not something that people generally think about; until it’s required. We appreciate that when this time does come, it can be a very daunting experience for yourself and for loved ones.

Charlton Grange works with families to manoeuvre the uncertainty of what lies ahead. We are on hand to help support those who can find this process to be overwhelming.

Our team are committed to promoting as much independence as possible within the context of a safe environment and are dedicated to giving our residents a welcoming and comfortable place that they can call home whilst enhancing their quality of life.

Community

Building a sense of community is always at the top the care home’s agenda with our lifestyle coordinators designing the day to host fun activities for residents – creating opportunities for them to discover new hobbies, new skills, and most importantly, new friendships. At our most recent CQC inspection, the team noted our focus on equality and diversity, ensuring the inclusion of all residents by doing what we can to make sure everyone feels their most comfortable.

In encouraging new residents to bring keepsakes from home and decorate their walls with pictures and art, this reflects our strong belief that it is the small things that matter the most when creating a safe and nurturing environment.

Examples of our links in the community include, St Andrew’s Baptist Church, Shepperton Youth Centre, Sunbry Rotary Club, Karen Mears Exercise Classes, Thamesmead Community Choir and Shepperton Libary.   

We encourage residents’ involvement and provide physical, emotional, and social support by adhering to the following.

Always operate with complete openness and honesty, ensuring residents, relatives and loved ones are aware of all relevant developments.

Assume, underlying all care decisions, is that residents are capable of making choices about their own lifestyle. 

Staff work to the principle that the needs of the resident are paramount, and they should always be treated with dignity and respect.

Staff will ensure that the individual needs, and wishes, of all residents are ascertained, respected and met wherever possible, particularly bearing in mind ethnic, religious, cultural and other important factors.

Staff are required to adhere to the instructions given in the Quality Manual, and other specified standards and instructions as required by the CQC and relevant professional bodies. 

Residents are entitled to ‘private’ accommodation which they can call their own, use as and when they wish invite guests to.

Hosting regular reviews with residents and/or relatives, friends, or support workers. 

To maintain each residents right of choice of GP, Dentist, Optician and other health professionals, where possible. 

Get in Touch

Call us direct on : 01932 732600

We love hearing from residents and families so please get in touch. You can complete the form below and we’ll respond as quickly as possible, alternatively, call us on the number provided or feel free to drop in to the home.

Check out what our residents, Families, Co-workers and staff have to say

It has been good to work with Charlton grange, to build that professional relationship, and Joint working to ensure the individuals needs are met with a person centred approach. Charlton Grange have been good with communicating and staying in contact, and providing sufficient information when requested. Kulvinder has been very helpful and supportive.

Kelly Matthews - Social Care Assistant 
Kelly Matthews - Social Care Assistant

We are very happy with Mum’s care at Charlton Grange. The carers are very attentive and kind to her. We are very impressed with the way they have coped with the Coronavirus pandemic. Keeping Mum and the other residents safe. Charlton Grange has a friendly atmosphere and we felt very at home immediately.

Tony & Sue Hillman, son & daughter-in-law 
Tony & Sue Hillman, son & daughter-in-law

Thank you to management and staff for all the care you gave to our dad and for looking after him until the end. Greatly appreciated.

Family of former resident 
Family of former resident

Thank you for looking after Linda, the last few months were very difficult for myself and the family, but knowing that she was receiving excellent care has always helped ease any frustration about not being able to care for her at home. I would like to wish Daria and the team all the best and thank them for their compassion towards Linda and our family.

Husband of former resident 
Husband of former resident

I want to thank you for the excellent care that mum received from the management and all the care staff. I commend your care staff for their compassionate and considerate care of my mum. I would highly recommend Charlton Grange to anyone looking for the care of their elderly parents.

Daughter of former resident 
Daughter of former resident

Charlton Grange is the best place I could have found for my aunt. We looked at many care homes around the area, and even trialled some for respite. Unfortunately, the other care homes really let us down. When we approached Charlton Grange, they were extremely helpful with the whole process.The staff are very caring, patient and attentive. Management are always on site to help and the activities are amazing!! There are exercise classes too- which means my aunt is getting out of bed and is really taken of. I have recommended Charlton Grange to many, and will continue to do so!

Kay Stevens Family Member
Kay Stevens

Since I have joined Charlton Grange, I have learnt a lot from the management, the rest of the team members and from every aspect of my job. I also appreciate the support whenever I need and the continuous encouragement at work.

Working with the residents is the great and just having a small chat with a resident can make their mood change. Making people smile is what really makes this job worth it.

Careworker Charlton Grange
Careworker

Staff come in and see me and talk to me about my family. I really enjoy it when they stop for a chat.

Resident 
Resident

Covid-19 Latest

These are unprecedented times for us all. Rest assured we are doing everything that we can to safeguard the health of our residents and staff.

Coronavirus can make anyone seriously ill, but for the elderly, the risk is higher, likely reflecting the presence of other diseases, a weaker immune system, or simply worse overall health.

As such we have temporarily restricted visits to the home to only those deemed vital or essential (e.g. medical professionals and end of life visits) to prevent the spread of COVID-19. These decisions are made on a case-by-case basis by the home manager. We appreciate this is difficult for family members and friends who would like to visit their loved ones, but we do this with the best intentions to keep the home and our residents safe from the risk of infection.

For all those concerned, Charlton Grange is here to provide support and guidance in these trying times. Please contact the home if you have any further questions.