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Coronavirus disease 2019 (COVID-19)
Coronavirus disease 2019 (COVID-19) is an infectious disease caused by severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2). It was first identified in December 2019 in Wuhan, China, and has resulted in an ongoing pandemic. The first case in the UK was confirmed in late January 2020 and as of June there has been more than 40,000 deaths in the UK as a result.
COVID-19 Visitors Policy
The UK remains in the containment phase of tracing coronavirus cases to prevent it spreading in the community. Charlton Grange are committed to ensuring that we keep all our residents, patients and staff as safe as possible and as a preventative measure we are asking visitors, including family members and friends, to minimise visits to our care homes and hospitals until further notice.
We have not taken this decision lightly, and appreciate that this may cause some discomfort, but feel that this is a necessary step to take. If there is a situation that requires a non-routine visit, we would ask that you discuss this with us to ensure that the appropriate precautionary measures are taken to limit any potential risk.
In addition, we are limiting visits overall, and visits from the local community and external entertainment are cancelled for the foreseeable future. Our staff will do all they can to ensure that life in our services remains as comfortable and sociable as possible. We will still ensure that vital medical visits are made and will be sure that only visitors who are not displaying symptoms come in, and that they wash their hands on entering.
We would really appreciate your support with these measures, and please be reassured that we are closely following and complying with the Public Health authorities to ensure that we keep our residents and patients safe, and that our staff are supported to continue to deliver great care. In the unfortunate situation that we do have a case we will need to stop all visiting completely and will inform you accordingly.
To prevent spreading the disease we have adhered to the advice issue by Public Health, NHS and Government and carried out the following:
- Have taken all reasonable steps to help the staff who are to work from home, work at home.
- All reasonable steps to maintain a 2m distance whilst at work
- Where it is not possible to maintain a 2m distance we have done everything practical to reduce transmission
- Adapted our cleaning, handwashing, and hygiene procedures in line with advice provided
- Have increased the number of hand sanitising station across the home
- Carried out a COVID-19 risk assessment and shared the results with all staff
- Have vowed to remain open and honest with all families and staff members about risk and open cases.
- Will refuse to accept any new admissions that are COVID positive or have not undergone any testing
- Mandatory for all staff to wear face masks at all times
- Taken the decision to double our stock prevision to avoid where possible being caught national stock shortage
- Signed our clinical team up for training to undertake COVID-19 testing to avoid any unnecessary visits from external bodies
In addition to this we are investing in technology to continue to improve the care we deliver to ensure none of our residents are at a loss during this pandemic. An increase in technology also allows us to further limit visits to the home to provide our residents with the maximum possible protection.
Charlton Grange its management and team will strive to protect its residents to the best of our abilities, this may mean making the difficult decision to limit the visits to the home to video only unless absolutely necessary.
We would also like to extend our gratitude and thanks to the families our residents for putting their trust in us, and to the community for the support we have received through these unprecedented times.
Check out what our residents, Families, Co-workers and staff have to say
It has been good to work with Charlton grange, to build that professional relationship, and Joint working to ensure the individuals needs are met with a person centred approach. Charlton Grange have been good with communicating and staying in contact, and providing sufficient information when requested. Kulvinder has been very helpful and supportive.
We are very happy with Mum’s care at Charlton Grange. The carers are very attentive and kind to her. We are very impressed with the way they have coped with the Coronavirus pandemic. Keeping Mum and the other residents safe. Charlton Grange has a friendly atmosphere and we felt very at home immediately.
Thank you to management and staff for all the care you gave to our dad and for looking after him until the end. Greatly appreciated.
Thank you for looking after Linda, the last few months were very difficult for myself and the family, but knowing that she was receiving excellent care has always helped ease any frustration about not being able to care for her at home. I would like to wish Daria and the team all the best and thank them for their compassion towards Linda and our family.
I want to thank you for the excellent care that mum received from the management and all the care staff. I commend your care staff for their compassionate and considerate care of my mum. I would highly recommend Charlton Grange to anyone looking for the care of their elderly parents.
Charlton Grange is the best place I could have found for my aunt. We looked at many care homes around the area, and even trialled some for respite. Unfortunately, the other care homes really let us down. When we approached Charlton Grange, they were extremely helpful with the whole process.The staff are very caring, patient and attentive. Management are always on site to help and the activities are amazing!! There are exercise classes too- which means my aunt is getting out of bed and is really taken of. I have recommended Charlton Grange to many, and will continue to do so!
Since I have joined Charlton Grange, I have learnt a lot from the management, the rest of the team members and from every aspect of my job. I also appreciate the support whenever I need and the continuous encouragement at work.
Working with the residents is the great and just having a small chat with a resident can make their mood change. Making people smile is what really makes this job worth it.
Staff come in and see me and talk to me about my family. I really enjoy it when they stop for a chat.