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Coronavirus disease 2019 (COVID-19)

Coronavirus disease 2019 (COVID-19) is an infectious disease caused by severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2). It was first identified in December 2019 in Wuhan, China, and has resulted in an ongoing pandemic. The first case in the UK was confirmed in late January 2020 and as of June there has been more than 40,000 deaths in the UK as a result.

The listed symptoms of COVID-19 are:

A high temperature

This means you feel hot to touch on your chest or back (you do not need to measure your temperature).

A new, continuous cough

This means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual).

A loss or change to your sense of smell or taste

This means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal.

If you present with any of these symptoms you must self-isolate for 7 days from when the symptoms started. Anyone who does not have symptoms must self-isolate for 14 days from when the first person in your home started having symptoms.

If your symptoms are mild, remain at home, should you notice they have deteriorated, do not go to your GP or a Hospital contact 111 and follow the advice provided.

To contain COVID-19 the government has identified the individuals in the public at the highest risk and asked those to isolate for a minimum period of 12 weeks from 29th March 2020. This includes the most elderly in the population. All full list of conditions under shielding can be found via the NHS website via this link –

COVID-19 Visitors Policy

The UK remains in the containment phase of tracing coronavirus cases to prevent it spreading in the community. Charlton Grange are committed to ensuring that we keep all our residents, patients and staff as safe as possible and as a preventative measure we are asking visitors, including family members and friends, to minimise visits to our care homes and hospitals until further notice.

We have not taken this decision lightly, and appreciate that this may cause some discomfort, but feel that this is a necessary step to take. If there is a situation that requires a non-routine visit, we would ask that you discuss this with us to ensure that the appropriate precautionary measures are taken to limit any potential risk.

In addition, we are limiting visits overall, and visits from the local community and external entertainment are cancelled for the foreseeable future. Our staff will do all they can to ensure that life in our services remains as comfortable and sociable as possible. We will still ensure that vital medical visits are made and will be sure that only visitors who are not displaying symptoms come in, and that they wash their hands on entering.

We would really appreciate your support with these measures, and please be reassured that we are closely following and complying with the Public Health authorities to ensure that we keep our residents and patients safe, and that our staff are supported to continue to deliver great care. In the unfortunate situation that we do have a case we will need to stop all visiting completely and will inform you accordingly.

COVID Policies

To prevent spreading the disease we have adhered to the advice issue by Public Health, NHS and Government and carried out the following:

  • Have taken all reasonable steps to help the staff who are to work from home, work at home.
  • All reasonable steps to maintain a 2m distance whilst at work
  • Where it is not possible to maintain a 2m distance we have done everything practical to reduce transmission
  • Adapted our cleaning, handwashing, and hygiene procedures in line with advice provided
  • Have increased the number of hand sanitising station across the home
  • Carried out a COVID-19 risk assessment and shared the results with all staff
  • Have vowed to remain open and honest with all families and staff members about risk and open cases.
  • Will refuse to accept any new admissions that are COVID positive or have not undergone any testing
  • Mandatory for all staff to wear face masks at all times
  • Taken the decision to double our stock prevision to avoid where possible being caught national stock shortage
  • Signed our clinical team up for training to undertake COVID-19 testing to avoid any unnecessary visits from external bodies

In addition to this we are investing in technology to continue to improve the care we deliver to ensure none of our residents are at a loss during this pandemic. An increase in technology also allows us to further limit visits to the home to provide our residents with the maximum possible protection.

Charlton Grange its management and team will strive to protect its residents to the best of our abilities, this may mean making the difficult decision to limit the visits to the home to video only unless absolutely necessary.

We would also like to extend our gratitude and thanks to the families our residents for putting their trust in us, and to the community for the support we have received through these unprecedented times.

Get in Touch

Call us direct on : 01932 732600

We love hearing from residents and families so please get in touch. You can complete the form below and we’ll respond as quickly as possible, alternatively, call us on the number provided or feel free to drop in to the home.

Check out what our residents, Families, Co-workers and staff have to say

It has been good to work with Charlton grange, to build that professional relationship, and Joint working to ensure the individuals needs are met with a person centred approach. Charlton Grange have been good with communicating and staying in contact, and providing sufficient information when requested. Kulvinder has been very helpful and supportive.

Kelly Matthews - Social Care Assistant 
Kelly Matthews - Social Care Assistant

We are very happy with Mum’s care at Charlton Grange. The carers are very attentive and kind to her. We are very impressed with the way they have coped with the Coronavirus pandemic. Keeping Mum and the other residents safe. Charlton Grange has a friendly atmosphere and we felt very at home immediately.

Tony & Sue Hillman, son & daughter-in-law 
Tony & Sue Hillman, son & daughter-in-law

Thank you to management and staff for all the care you gave to our dad and for looking after him until the end. Greatly appreciated.

Family of former resident 
Family of former resident

Thank you for looking after Linda, the last few months were very difficult for myself and the family, but knowing that she was receiving excellent care has always helped ease any frustration about not being able to care for her at home. I would like to wish Daria and the team all the best and thank them for their compassion towards Linda and our family.

Husband of former resident 
Husband of former resident

I want to thank you for the excellent care that mum received from the management and all the care staff. I commend your care staff for their compassionate and considerate care of my mum. I would highly recommend Charlton Grange to anyone looking for the care of their elderly parents.

Daughter of former resident 
Daughter of former resident

Charlton Grange is the best place I could have found for my aunt. We looked at many care homes around the area, and even trialled some for respite. Unfortunately, the other care homes really let us down. When we approached Charlton Grange, they were extremely helpful with the whole process.The staff are very caring, patient and attentive. Management are always on site to help and the activities are amazing!! There are exercise classes too- which means my aunt is getting out of bed and is really taken of. I have recommended Charlton Grange to many, and will continue to do so!

Kay Stevens Family Member
Kay Stevens

Since I have joined Charlton Grange, I have learnt a lot from the management, the rest of the team members and from every aspect of my job. I also appreciate the support whenever I need and the continuous encouragement at work.

Working with the residents is the great and just having a small chat with a resident can make their mood change. Making people smile is what really makes this job worth it.

Careworker Charlton Grange

Staff come in and see me and talk to me about my family. I really enjoy it when they stop for a chat.


Covid-19 Latest

These are unprecedented times for us all. Rest assured we are doing everything that we can to safeguard the health of our residents and staff.

Coronavirus can make anyone seriously ill, but for the elderly, the risk is higher, likely reflecting the presence of other diseases, a weaker immune system, or simply worse overall health.

As such we have temporarily restricted visits to the home to only those deemed vital or essential (e.g. medical professionals and end of life visits) to prevent the spread of COVID-19. These decisions are made on a case-by-case basis by the home manager. We appreciate this is difficult for family members and friends who would like to visit their loved ones, but we do this with the best intentions to keep the home and our residents safe from the risk of infection.

For all those concerned, Charlton Grange is here to provide support and guidance in these trying times. Please contact the home if you have any further questions.